Privacy Policy

Stashwell ("we", "our", or "us") is committed to handling personal information responsibly and in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA). This policy explains what information we collect, why we collect it, and how it is used and protected.

1. Who This Policy Applies To

This policy applies to all individuals who interact with Stashwell, including those who:

• Submit an enquiry through our contact form
• Enrol in or attend one of our programmes
• Visit our website at {{DOMAIN}}
• Contact us by telephone or email

2. Information We Collect

Information you provide to us

When you enquire about or enrol in a programme, we may collect:

• Your name and contact details (phone number, email address)
• General information about your situation relevant to selecting the right programme
• Feedback and responses to post-programme surveys

Information collected automatically

When you visit our website, we may collect standard technical information such as your browser type, operating system, pages visited, and the time and duration of your visit. This is used for website maintenance and performance purposes only.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and assist you in selecting a suitable programme
• Process your enrolment and send you programme-related information
• Send reminders, session details, and materials related to your programme
• Improve our programmes based on participant feedback
• Comply with our legal obligations

We do not use your personal information for automated decision-making, profiling, or marketing unrelated to Stashwell's own programmes.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their own commercial purposes. We may share information with:

• Service providers who assist us in operating our website or delivering programmes (e.g. email platforms), under confidentiality obligations
• Regulatory or legal authorities where required by law

5. Data Retention

We retain participant records for up to five years from the date of your last interaction with us, unless a longer retention period is required by law. Enquiry records where no enrolment follows are retained for up to 12 months.

6. Your Rights

Under the PDPA and applicable law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for processing where processing is based on consent
• Request that we limit or stop using your data in certain circumstances

To exercise any of these rights, please contact us at info@{{DOMAIN}} or by telephone at +60 19-307 6428.

7. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. Please refer to our Cookie Policy for full details.

8. Security

We take reasonable precautions to protect personal information from unauthorised access, use, or disclosure. This includes limiting access to personal data to staff who need it to carry out their responsibilities.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website or services after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@{{DOMAIN}}
• Phone: +60 19-307 6428
• Address: No. 38, Jalan Bukit Bintang, 55100 Kuala Lumpur